Support Policy

Support Policy for Mafaz

At Mafaz, we are committed to providing our customers with the highest level of support possible. We understand that technical issues can arise and we are here to help you through any challenges you may face.

Our support team is available to assist you with any questions or concerns you may have. We offer support via phone, email, and chat during our regular business hours. We strive to respond to all support inquiries within 24 hours, but response times may vary depending on the complexity of the issue.

Our support team is dedicated to providing timely and effective solutions to any technical issues you may encounter. We will work with you to diagnose the issue and provide you with a resolution as quickly as possible. If necessary, we will escalate the issue to our development team to ensure that it is resolved promptly.

Please note that our support services do not cover issues caused by user error or third-party software. Additionally, we do not provide support for hardware-related issues.

We highly recommend that you keep your software up-to-date and perform regular backups to minimize the risk of data loss. Our support team can assist you with any questions you may have regarding software updates and backups.

Thank you for choosing Mafaz as your software provider. We are committed to providing you with the highest level of support possible. If you have any questions or concerns, please do not hesitate to contact our support team.